Lesson 32 (Thursday October 24. 2013) Question 3 of 3

Value-added business leaders must know how their customers define value and the factors that influence their satisfaction.  
What are your plans and necessary actions to know how your targeted customers define value and the factors that influence their satisfaction?

Lesson 32 (Thursday October 24, 2013) Question 2 of 3

"The strategy is to use the fine points of differentiation embedded in the solution to create high expectations, and then deliver on those fine points of differentiation to confirm the formed expectations."
Discuss and present your strategy in detail.  Give reasons to justify that your strategy is the most effective and efficient in delivering the fine points of differentiation.

Lesson 32 (Thursday October 24, 2013) Question 1 of 3

"It is an attempt to extract customer loyalty by setting the appropriate expectations about a solution and ensuring that those expectations are consistently confirmed at high levels."  How would you ensure that your customers' expectations are consistently confirmed at high levels?

Lesson 31 (Wednesday October 23, 2013) Question 3 of 3

Definition of Multiple Points of Encounter by Customer Segment.  What are the multiple points of encountered by your target customer segment relative to your product?

Lesson 31 (Wednesday October 23, 2013) Question 2 of 3

Definition of Superior Solutions by Customer Segment
What are the superior solutions defined by your target customer segment relative to your product?

Lesson 31 (Wednesday October 23, 2013) Question 1 of 3

Assessment of Competing Solutions to Identified Gap.  What are the competing solutions to the identified gap of your product?

Lesson 30 (Monday October 21, 2013) Question 4 of 4

After this exercise, would you consider any improvement on your prototype or product?  If yes, what are the improvements you would make?  How would you go about adding the additional features or functions?  Please discuss, develop, and deploy a project plan consisting of activities and a time line for these improvements.